Provider News Feed
Read the latest news and information from MCNA for our Texas Medicaid and CHIP providers.
Upcoming Training Webinars
Posted: July 8, 2024
MCNA is hosting the following online webinar training sessions:
July 30, 2024
11:00am or 1:30pm: Submission of X-rays, Narratives, and Photos
August 27, 2024
11:00am or 1:30pm: Charting Requirements
September 24, 2024
11:00am or 1:30pm: General Anesthesia Cases for Members Aged 6 and Under
Please visit our Provider Training Webinars page to RSVP at least 24 hours before the scheduled webinar to ensure that you receive an invite. For questions, please contact the MCNA Provider Hotline at 1-855-776-6262.
2024 Clinical Practice Guidelines Now Available
Posted: July 1, 2024
We have updated our Clinical Practice Guidelines (CPGs). Our approved 2024 CPGs can be found under the "Guides and Tools" section of our website and the "Support and Downloads" page in the Provider Portal.
Dental Details Newsletter: Summer 2024
Posted: June 28, 2024
The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.
In this issue:
Ensure a Bright Summer Smile
MCNA's New Websites
Important Notice for Your Office
Keep Your Information Up-to-Date with MCNA
Question of the Quarter
If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.
Prohibited Activities under Texas Medicaid and CHIP
Posted: June 21, 2024
The Texas Office of Inspector General (OIG) provides resources for dental providers to help them avoid illegal dental solicitation and other prohibited activities under Texas Medicaid and CHIP. Visit the OIG provider resources page and look under the Dental section for this valuable information that can be shared with your entire dental office team.
Upcoming Training Webinars
Posted: May 1, 2024
MCNA is hosting the following online webinar training sessions:
May 28, 2024
11:00am or 1:30pm: Corrected Claims Process
June 25, 2024
11:00am or 1:30pm: Credentialing
Please visit our Provider Training Webinars page to RSVP at least 24 hours before the scheduled webinar to ensure that you receive an invite. For questions, please contact the MCNA Provider Hotline at 1-855-776-6262.
Dental Details Newsletter: Spring 2024
Posted: April 5, 2024
The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.
In this issue:
Recent Changes to MCNA's Provider Portal
2024 CDT Code Changes
Recognizing Dentists and Dental Hygienists
New Clinical Practice Guidelines
Question of the Quarter
If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.
Important Notice for Your Office
Posted: March 20, 2024
Claims clearinghouse Change Healthcare recently experienced a cyber security issue that may have affected your practice's ability to submit patient claims and prior authorizations. Claims received through alternative methods will result in timely processing and payment. Please read our provider bulletin to learn more.
Happy National Dentist's Day from MCNA!
Posted: March 5, 2024
The spring months are a great time to celebrate dental professionals. March 6th is National Dentist’s Day, and the second week of April is Dental Hygienists’ Week. On behalf of MCNA, thank you for the great dental care you provide and the positive impact you make on oral health in your community.
Reporting Missed Appointments to MCNA
Posted: February 22, 2024
MCNA is excited to announce an enhancement to our system that allows providers to report when a member has missed a dental appointment. With this enhancement, MCNA continues to support your practice in the reduction of missed appointments. Read our provider bulletin to find out how.
New Clinical Practice Guidelines Now Available
Posted: January 31, 2024
MCNA has adopted new Clinical Practice Guidelines (CPGs). Our approved CPGs can be downloaded from the "Support and Downloads" page in the Provider Portal, or from MCNA's website.