Below is some information that may be helpful to your office. If you have any questions, please Contact Us.
How to Manage Your Facility and Members
MCNA Dental offers an online Provider Portal that allows you to:
- Verify member eligibility
- Manage your facility
- Edit your office fee schedules
- View a history of your activity with MCNA
- Submit claims
- Submit pre-authorizations
- Submit referrals
- Download forms and documents
- Download your Provider Manual
- And more!
The Provider Portal is a great all-in-one tool, and we recommend all of our Providers take advantage of its features. Once you have received your credentialing letter from MCNA, you will be able to quickly and easily create an account to access the portal at http://portal.mcna.net.
We offer online video tutorials that guide you through some of the most common functions of the Provider Portal. You can view these videos by clicking here.
How Submit Claims, Pre-Authorizations, and Referrals
Claims can be submitted in any of the following three ways:
- Online through the Provider Portal.
- Electronically through a clearinghouse. (MCNA Payer ID#: 65030)
- On Paper by standard mail to MCNA. (Use 2006 or newer ADA Claim Form)
Mail to:
MCNA Dental
200 West Cypress Creek Road, Suite #500
Fort Lauderdale, Florida 33309Note that we do not accept faxed claims.
Pre-Authorizations can be submitted in any of the following three ways:
- Online through the Provider Portal.
- Electronically through a clearinghouse. (MCNA Payer ID#: 65030)
- On Paper by standard mail to MCNA. (Use 2006 or newer ADA Claim Form and ensure the "Request for Pre-Determination" box is checked)
Mail to:
MCNA Dental
200 West Cypress Creek Road, Suite #500
Fort Lauderdale, Florida 33309
Referrals can be submitted in either of the following two ways:
- Online through the Provider Portal.
- On Paper by standard mail to MCNA.
Mail to:
MCNA Dental
200 West Cypress Creek Road, Suite #500
Fort Lauderdale, Florida 33309
How to Stay Current with MCNA News and Announcements
To stay up-to-date with all MCNA news and announcements, you can periodically check our main News page on MCNA.net.
Important news and announcements exclusive to our Providers (including MCNA procedure changes, changes in Medicaid/CHIP dental rules, etc) will be posted on the main page of the Provider Portal once you login.
